Hybrid Office Policy
Hybrid is always the way – in technology and in people. With a Hybrid approach to the office, it will be high time to put clear but effective policies in […]
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Musical Channel Chairs (part 21)
Note that in 4Q-2021 results, Channel bookings grew 7% year-over-year and represented 53% of new bookings at 8×8. In 1Q-2022 there isn’t a notation about channel contribution. In the investor
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Cloud Comms M&A
The UCaaS/Hosted VoIP space has needed consolidation for years. Way too many providers, not enough buyers despite the TAM estimates that keep skyrocketing. Even in the midst of a pandemic,
Zoom Buys Five9
Zoom announced today that it will buy CCaaS provider, Five9, in an all stock deal worth about $15B (~$14.7B). Five9 just announced annual revenue of ~$550M with EBIDTA of ~$88M.
Do Buyers Want a Telecom Marketplace?
There are a few companies throwing out the idea of a telecom marketplace. They want to sell buyers on UCaaS, Internet, SD-WAN, colocation and more. They got this idea from
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EXaaS FTW
Employee Experience as a Service for the Win! According to 8×8 and a few cloud contact center vendors, the next phase for organizations to manage will be CX or Customer