Sales Tip Number 1
A white label VoIP provider has called on me a number of times over the past four years. The latest exchange is why I am writing a blog post about …
Marketing
Mid-Summer’s Musings on Cloud Comms
When looking at cloud contact center (CCC or CCaaS), my biggest observation is that pure play contact center providers (Genesys, Serenova, et al) are built for primarily inbound contact centers …
EX > CX > F(x)
Employee experience is more important than customer experience. The employee spends as much time communicating internally as externally so their experience with software (tools for their job) is paramount. Clunky …
What Can We Learn from the Pandemic?
UCaaS has been pushing the rock up the proverbial hill for 17 years. Last year the market penetration of UCaaS was shy of 20%. Today, it is pushing 50%. It …
Competing in XaaS Space Today
CPaaS, UCaaS, CCC, SaaS, CRM – all crowded markets with new providers joining the (already crowded) ranks every quarter. How to compete? One way is to go the way of …
Missed Out!
Saks Fifth Avenue, Neiman Marcus and J Crew have all filed for bankruptcy under the cover of COVID-19. Only Bloomberg seemed to notice that these retail giants were over-burdened with …