Is MDF Just Signaling?
In this article about Super Bowl ads, GapingVoid points out that it isn’t so much advertising as Signaling. A Super Bowl implies, “It sends consumers the message, even subconsciously, that …
In this article about Super Bowl ads, GapingVoid points out that it isn’t so much advertising as Signaling. A Super Bowl implies, “It sends consumers the message, even subconsciously, that …
I have worked with over 100 service providers of all stripes – ISP, WISP, MSP, CLEC, ILEC, MSO, cableco, VoIP/UCaaS, CCaaS, cellco and fiber providers. Most come to me with …
A white label VoIP provider has called on me a number of times over the past four years. The latest exchange is why I am writing a blog post about …
When looking at cloud contact center (CCC or CCaaS), my biggest observation is that pure play contact center providers (Genesys, Serenova, et al) are built for primarily inbound contact centers …
Employee experience is more important than customer experience. The employee spends as much time communicating internally as externally so their experience with software (tools for their job) is paramount. Clunky …
UCaaS has been pushing the rock up the proverbial hill for 17 years. Last year the market penetration of UCaaS was shy of 20%. Today, it is pushing 50%. It …