EX > CX > F(x)
Employee experience is more important than customer experience. The employee spends as much time communicating internally as externally so their experience with software (tools for their job) is paramount. Clunky …
Marketing
What Can We Learn from the Pandemic?
UCaaS has been pushing the rock up the proverbial hill for 17 years. Last year the market penetration of UCaaS was shy of 20%. Today, it is pushing 50%. It …
Competing in XaaS Space Today
CPaaS, UCaaS, CCC, SaaS, CRM – all crowded markets with new providers joining the (already crowded) ranks every quarter. How to compete? One way is to go the way of …
Missed Out!
Saks Fifth Avenue, Neiman Marcus and J Crew have all filed for bankruptcy under the cover of COVID-19. Only Bloomberg seemed to notice that these retail giants were over-burdened with …
Running a Virtual Conference
I see people talking about virtual conferences. I have even been on two this year. I am passing on any more. Here’s why: In-person keynotes from the corporate exec have …
Sales & Webinar Tips
Saw these 7 sales tips on LinkedIn (from Gabe Villamizar recapping Becc Holland from Chorus.ai). As I read them, I was agreeing and realized they also refer to how you …