What’s Going on with Cloud Comms?
In 2024, most of the talk in Cloud Communications was about Microsoft Teams and Zoom. In 2025, most of the talk was AI Agents and CX. It seems somewhere in […]
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When Hiring a Marketing Agency
I was talking with a venue manager yesterday. He seemed really disappointed in the marketing agencies he had hired to do lead gen. I asked him some simple questions: Did
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Who Owns Your Data?
If you have a CRM, do you own your data or does Salesforce? Microsoft Teams or Office365 or Google Workspace – where are all the emails and messages stored? All
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AireSpring Gets Rolled into Spectrotel
Another aggregator gets acquired. Nitel and Masergy went to Comcast Business, where the changes are so egregious that customers (and partners) have to re-think the relationship. Spectrotel was acquired by
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How Do Conferences Remain Relevant?
For MSPs, any given week there is an event. For Trusted Advisors, there is an event every month. Enterprise Connect moved to Vegas to re-invent itself. They basically moved to
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CCaaS and CRM: Which one will last?
There are a number of pundits discussing CRM systems adding CCaaS and what that means for both CRM and CCaaS. For my money, CRM systems are mainly crap. They are
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