Sales Discovery Refresher
We are one month into the second half of 2026. How are your sales going? If you get 1% better at Discovery, your sales will increase by 10%. Join me […]
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UCaaS is a Garbage Can Term
UCaaS is a garbage can term for many functions that have been kluged together: Hosted PBX, chat, video calls, video and audio conferencing, omni-channel, contact center, call recording, transcription, and
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Will UCaaS Get Run Over by AI?
What are the chances that CPaaS platforms usurp UCaaS? Voice AI Agents, IVR, call routing, SMS/chat, dial-tone, and so much more sits on the CPaaS platform. Most CPaaS platforms have
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Run One Deal Through It
Eric Brooker: I received the spam, I mean email, you sent asking me to run a deal through Channel Standard. “Here’s [Eric’s] ask: take a deal you’re working right now
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The VoIP Market is Crowded
Read that graphic today: “The VoIP market is crowded”. UCaaS too. CCaaS, also. And Agentic AI and Voice AI. All Red Ocean Markets. One reason that UCaaS is slowing down:
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Investor Reports on AI
Big Ideas 2026 is ARK Invest’s 10th annual flagship research report on the technologies reshaping the global economy. You can get it HERE. Mary Meeker’s AI Report of 2025 is
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