UCaaS is a garbage can term for many functions that have been kluged together: Hosted PBX, chat, video calls, video and audio conferencing, omni-channel, contact center, call recording, transcription, and […]
UCaaS is a Garbage Can Term Read More »
What are the chances that CPaaS platforms usurp UCaaS? Voice AI Agents, IVR, call routing, SMS/chat, dial-tone, and so much more sits on the CPaaS platform. Most CPaaS platforms have
Will UCaaS Get Run Over by AI? Read More »
Eric Brooker: I received the spam, I mean email, you sent asking me to run a deal through Channel Standard. “Here’s [Eric’s] ask: take a deal you’re working right now
Run One Deal Through It Read More »
Read that graphic today: “The VoIP market is crowded”. UCaaS too. CCaaS, also. And Agentic AI and Voice AI. All Red Ocean Markets. One reason that UCaaS is slowing down:
The VoIP Market is Crowded Read More »
Big Ideas 2026 is ARK Invest’s 10th annual flagship research report on the technologies reshaping the global economy. You can get it HERE. Mary Meeker’s AI Report of 2025 is
Investor Reports on AI Read More »
“An alarming 84% of American internet customers said the price they paid for the internet or related service rose last year, and 59% say they felt misled by the pricing
