Why is Every UCaaS Company Doing AI?
It started with Dialpad, but now every UCaaS company – Net2Phone, IPFone, RingCentral, 8×8, yadda, yadda – has added AI to their platform. Why? One reason is that the sales …
What I Have Learned About AI in 2025
I was invited to speak to a group of Broadband Operators yesterday on #AI yesterday. I am not an expert. I have spent most of 2025 taking classes, watching demos, …
C&W Grew the Channel
Many partners came out of MCI and C&W. The largest CLECs would recruit on college campuses. College students could be exposed to telecom. Today, no CLECs. No college recruiting. Most …
CellCos are in Hyper Competition
The Street and other business media is writing about the cellular industry having an issue with churn. Chrun is up at AT&T. AT&T blames it on seasonal as well as …
What Does Your Sales System Look Like?
Are your sales not where they should be? Do you even know where they should be? Do you have a sales system in place? Have you invested in your team …
Until You Listen, You Won’t Know
This was borrowed from a LinkedIn post. Yesterday I had a call with a VP of Enablement. And what she shared, blew my mind. “We fed Ai our top rep’s …