Strategy for CSPs – Part 2H2026
There is already a Microsoft, Zoom and RingCentral. So how are you going to get your next 1000 profitable customers? Growth in the cloud comms space is at single digits. […]
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Telecom
Lumen Self-Serve
Since it took three weeks to extract this data from a TSB, I figured I would share it for other Trusted Advisors. With Lumen getting out of the voice business
Will UCaaS Get Run Over by AI?
What are the chances that CPaaS platforms usurp UCaaS? Voice AI Agents, IVR, call routing, SMS/chat, dial-tone, and so much more sits on the CPaaS platform. Most CPaaS platforms have
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Investor Reports on AI
Big Ideas 2026 is ARK Invest’s 10th annual flagship research report on the technologies reshaping the global economy. You can get it HERE. Mary Meeker’s AI Report of 2025 is
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Broadband Pricing
“An alarming 84% of American internet customers said the price they paid for the internet or related service rose last year, and 59% say they felt misled by the pricing
What’s Going on with Cloud Comms?
In 2024, most of the talk in Cloud Communications was about Microsoft Teams and Zoom. In 2025, most of the talk was AI Agents and CX. It seems somewhere in
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