EX > CX > F(x)
Employee experience is more important than customer experience. The employee spends as much time communicating internally as externally so their experience with software (tools for their job) is paramount. Clunky …
Telecom
Musings on the Industry
So much hype around 5G without it really being deployed as anything different than 4G. 5G for the most part will run on new spectrum; hence, no phones in existence …
Your Sales Calendar – Tips for Salespeople
Sales depends on Time Management. The better you are at managing your time and priorities, the more successful you will be. Tom Peters says that your calendar knows what is …
Almost Half the Market
That’s what one analyst wrote: that UCaaS is on its way to taking half the PBX market. Seventeen years to approach 50%. How are they defining UCaaS? Does it include …
What Can We Learn from the Pandemic?
UCaaS has been pushing the rock up the proverbial hill for 17 years. Last year the market penetration of UCaaS was shy of 20%. Today, it is pushing 50%. It …
Ghost Offices
Ghost kitchens are all the rage. [Read it as Virtual Restaurant – there is a lot of it going around now due to the pandemic.] My buddy operates/owns/runs a bunch …