Cloud Comms M&A
The UCaaS/Hosted VoIP space has needed consolidation for years. Way too many providers, not enough buyers despite the TAM estimates that keep skyrocketing. Even in the midst of a pandemic, […]
Zoom Buys Five9
Zoom announced today that it will buy CCaaS provider, Five9, in an all stock deal worth about $15B (~$14.7B). Five9 just announced annual revenue of ~$550M with EBIDTA of ~$88M.
Do Buyers Want a Telecom Marketplace?
There are a few companies throwing out the idea of a telecom marketplace. They want to sell buyers on UCaaS, Internet, SD-WAN, colocation and more. They got this idea from
Do Buyers Want a Telecom Marketplace? Read More »
EXaaS FTW
Employee Experience as a Service for the Win! According to 8×8 and a few cloud contact center vendors, the next phase for organizations to manage will be CX or Customer
Selling AAS
on selling anything-as-a-service… From an analyst on 8×8: “The pandemic has accelerated the move to replace premise based enterprise communication systems and contact centers solutions with cloud applications. … [our]
Routing to Microsoft
It seems every provider in the game has announced some version of Microsoft Teams Routing (or dial-tone for Teams). Currently, that is pricing at about $7 per user. The providers
Routing to Microsoft Read More »