UCaaS Tidbits April 2023
I like the hope and promise of this article on UCaaS: that there will be consolidation in UCaaS and CX will lead the pack. It is the same message coming […]
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Who is Cutting Commissions?
“Dialpad is reducing their commission rates on all new services by 2%. Effective April 13, 2023, Dialpad will be reducing their commission payout by two percent on all new customers
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Business Models Matter
On a call yesterday, a channel exec said that there are just Partners and how they consume services, not MSP or VAR or Agent. This is precisely the type of
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Acronyms and Other Thoughts
We use awful acronyms to describe products. IoT, UCaaS, CCaaS, SASE, SD-WAN. A few of those are Gartner’s fault. But we don’t effectively brand products. That ends up being the
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Musical Chairs in UCaaS
In 4Q 2022, a number of UCaaS providers including Nextiva let a lot of people go. 8×8 let its CEO go. Zoom let their president go. In the last three
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UCaaS Tidbits March 2023
The analysts talk about UCaaS HERE. Th Avaya bankruptcy: they all seem to take it at face value and that it will all go according to plan. I think it
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