UCaaS Stats June 2023
ARPU isn’t talked about much anymore. There was a time, it was an investor deck metric. RingCentral included it recently to demonstrate that they are not giving it away. The […]
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Microsoft Teams Wins! Let’s All Go Home
Every week I see more Direct Routing for Microsoft Teams ads and tweets; more XYZ for Teams. The industry is back to selling dial-tone, minutes and texts. UCaaS has tanked.
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Conferences 2.1
Conferences are just networking events interrupted by sessions. Too many panelists just blather away about their company. Not enough data is shared. Actionable data. Not enough story telling. I’ll say
Selling into Lit Buildings
ISPs light up multi-tenant office buildings (MTU) with fiber or wireless usually for a single tenant. The next customer in that same building is gravy. The one after that is
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UCaaS Tidbits April 2023
I like the hope and promise of this article on UCaaS: that there will be consolidation in UCaaS and CX will lead the pack. It is the same message coming
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Who is Cutting Commissions?
“Dialpad is reducing their commission rates on all new services by 2%. Effective April 13, 2023, Dialpad will be reducing their commission payout by two percent on all new customers
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