Channel Manager Tip #47
After an order is complete with a partner – new, old or renewed – ask for feedback. The organization may not take feedback, but your partner will appreciate it. Often […]
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Telecom
Mid-Summer’s Musings (Part 2)
If you haven’t read part one, start there. The UC market in North America is less than 25 percent penetrated and the Cloud Contact Center (CCC) market is less than
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What Are You Reading?
I used to be a big Jeffrey Gitomer fan, even attending several of his in-person training classes. I think his Sales Bible is one of the best for anyone in
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Mid-Summer’s Musings on Cloud Comms
When looking at cloud contact center (CCC or CCaaS), my biggest observation is that pure play contact center providers (Genesys, Serenova, et al) are built for primarily inbound contact centers
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EX > CX > F(x)
Employee experience is more important than customer experience. The employee spends as much time communicating internally as externally so their experience with software (tools for their job) is paramount. Clunky
Musings on the Industry
So much hype around 5G without it really being deployed as anything different than 4G. 5G for the most part will run on new spectrum; hence, no phones in existence
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