What Are You Reading?
I used to be a big Jeffrey Gitomer fan, even attending several of his in-person training classes. I think his Sales Bible is one of the best for anyone in […]
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Mid-Summer’s Musings on Cloud Comms
When looking at cloud contact center (CCC or CCaaS), my biggest observation is that pure play contact center providers (Genesys, Serenova, et al) are built for primarily inbound contact centers
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EX > CX > F(x)
Employee experience is more important than customer experience. The employee spends as much time communicating internally as externally so their experience with software (tools for their job) is paramount. Clunky
Musings on the Industry
So much hype around 5G without it really being deployed as anything different than 4G. 5G for the most part will run on new spectrum; hence, no phones in existence
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Your Sales Calendar – Tips for Salespeople
Sales depends on Time Management. The better you are at managing your time and priorities, the more successful you will be. Tom Peters says that your calendar knows what is
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Almost Half the Market
That’s what one analyst wrote: that UCaaS is on its way to taking half the PBX market. Seventeen years to approach 50%. How are they defining UCaaS? Does it include
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