Doing Video Calls Right
Watching a virtual conference this week (and after months of other video calls and webinars), there are 3 things that need to be considered if you want to be a […]
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Channel Manager Tip #47
After an order is complete with a partner – new, old or renewed – ask for feedback. The organization may not take feedback, but your partner will appreciate it. Often
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Mid-Summer’s Musings (Part 2)
If you haven’t read part one, start there. The UC market in North America is less than 25 percent penetrated and the Cloud Contact Center (CCC) market is less than
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Sales Tip Number 1
A white label VoIP provider has called on me a number of times over the past four years. The latest exchange is why I am writing a blog post about
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What Are You Reading?
I used to be a big Jeffrey Gitomer fan, even attending several of his in-person training classes. I think his Sales Bible is one of the best for anyone in
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Mid-Summer’s Musings on Cloud Comms
When looking at cloud contact center (CCC or CCaaS), my biggest observation is that pure play contact center providers (Genesys, Serenova, et al) are built for primarily inbound contact centers
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