The Vegas Pitch Fest
#cpexpo Walk into the main hall for the opening Fastball / Keynote and it begins with a commercial – an actual TV ad – from Avant before Drew (co-founder of […]
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The Pivot
There are a lot of CRMs on the market from free to stupid expensive (I am talking to you Salesforce!). Most of the air in that room is taken up
Why Do You Have a Year?
I have been telling clients that they have a good 12 months to take market share. Right now, most telecom providers are too messed up to deliver service. That goes
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Telecom Tidbits (part 2470)
Siris Capital sold Polycom to Plantronics for $2 Billion. Siris paid $1.7 Billion for Polycom in 2016. They just acquired Obihai for an undisclosed amount, but it had to be
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Tidbits of Telecom (part 2469)
Interesting read about AI by Seth Godin HERE. But his 2017 keynote for IBM on Call Centers is a must watch. It is thought provoking. Gary Kim has a series
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Survey Says Cloud Still Not Every Partners Cup of Tea
Corelea Group conducted a survey of 300 US and Canadian channel partners about cloud, but specifically UCaaS and CCaaS (Contact Center as a Service). The striking statistics for me are
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