Is SD-WAN Now Just Table Stakes?
More SD-WAN noise this morning from RapidScale with Citrix and Velocloud signing Star2Star. I guess SD-WAN is just table stakes today. Every provider is announcing that they are leveraging the …
Outages Are For CX
This was startling (true but I haven’t seen it in print before): “I used to work for a large telecoms company and my impression of the industry at the time …
Customer Experience is the Holy Grail
You can be transactional – or you can be consultative. I think that talking about Outcomes is more important than discussing features. It will become even more important as our …
How to Sell Other Stuff
One problem that our industry has is a lack of branding. We not only don’t brand companies, we barely take the time to package and market technology. We are acronym …
CP Evolution Austin Thoughts
If this is the Evolution of the channel, we are in trouble. It was anorexic. Many noticeable booths were missing including C-Link, RC, 8×8 and Jive. It was not the …
Will Windstream Default Before Frontier?
We have two RLEC racing into bankruptcy. Frontier is laden with debt from buying legacy assets from VZ and AT&T. As cable won the residentia voice war as well as …