EXaaS FTW
Employee Experience as a Service for the Win! According to 8×8 and a few cloud contact center vendors, the next phase for organizations to manage will be CX or Customer […]
Telecom
Routing to Microsoft
It seems every provider in the game has announced some version of Microsoft Teams Routing (or dial-tone for Teams). Currently, that is pricing at about $7 per user. The providers
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The Channel Will Look Different
In just a couple of years the channel will look very different. This week the partner M&A activity ramped up with 2 agencies cashing out. NXTSYS and M2 did deals
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A View of ScanSource
ScanSource acquired the largest master agency at the time, Intelysis, in 2016 for $84M plus earn out. (Revenue then was $120M.) All the principals are now gone. Many of the
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Are SPIFFs Necessary?
In the indirect channel, there is a frequent debate about MDF and SPIFF. MDF is the marketing funds that vendors give partners for events, advertising, lead gen, collateral printing or
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Who’s Winning?
Charter’s CEO says that customers “reached an average of about 700 GB per month. He added nearly 20% of its non-video internet customers are now using a terabyte or more