Since it took three weeks to extract this data from a TSB, I figured I would share it for other Trusted Advisors. With Lumen getting out of the voice business (including wholesale VoIP, which was half of Level3’s business), you might have to self-serve as well. Lumen wants to push everything to their portal but if you do not have portal access you are SOOL.
Help & self-service resources
- Lumen Control Center(disconnects, repair tickets, invoices)
- Portal: Control Center
- Email: Connect@lumen.com
- Phone: 877-453-8353
- Hours: 6:00am–6:00pm MST, Monday–Friday
- Service Management/Assurance (repairs/service disruption)
- Phone: 877-453-8353, option 1
- Billing questions/inquiries
- Phone: customer service number listed on your invoice
- Email: billing@lumen.com
- Collections
- Phone: 877-344-0112
- Disconnect requests
- Phone: 877-453-8353
- Portal: Control Center (former Level 3 requests)
- Website: https://www.lumen.com/login/
- Email: BusinessDisconnects@lumen.com
- Circuit questions/order inquiries
- Please contact your project manager or customer care manager.