Go For the SPIFF!
While providers (especially public ones) look quarter to quarter, they expect agents to think and act long term. “Stop going with the lowest price or the highest Spiff!” Oh, okay. …
Telecom
UC by the Quarterly Numbers with RC, 8×8
The press release for the quarterly financials must be written by a marketing hobbit to spin everything to sound like roses – as they approach a billion dollars. Why do …
Really Caring About the Customer
Saw this GapingVoid post and it made me think about yesterday’s post and how we take the next step. Companies (that are run by techie CEOs) think that a new …
Lifetime Customer Value
This isn’t a metric that analysts look at: LCV [Lifetime Customer Value]. Analysts look at churn (and quite frankly I do not believe anyone’s churn number. If it was almost …
Level3 is Now CenturyLink
Level3 officially became CenturyLink last week. “CenturyLink has closed its massive $34 billion deal to buy Level(3) Communications.” Now the real work begins with integrating – Embarq, CenturyTel, Madison River, …
Telecom Tidbits (M&A Edition) (part 2467)
Lots of deals happening. SONUS and Genband have completed the merger and changed the name to Ribbon Communications. SoftBank might be calling off talks to merge Sprint and T-Mobile, according …