Telecom Tidbits (part 2470)
Siris Capital sold Polycom to Plantronics for $2 Billion. Siris paid $1.7 Billion for Polycom in 2016. They just acquired Obihai for an undisclosed amount, but it had to be …
Tidbits of Telecom (part 2469)
Interesting read about AI by Seth Godin HERE. But his 2017 keynote for IBM on Call Centers is a must watch. It is thought provoking. Gary Kim has a series …
Survey Says Cloud Still Not Every Partners Cup of Tea
Corelea Group conducted a survey of 300 US and Canadian channel partners about cloud, but specifically UCaaS and CCaaS (Contact Center as a Service). The striking statistics for me are …
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What Was Cool at EC18?
What was cool at Enterprise Connect 2018? Not much. Microsoft launched TEAMS. ” @MicrosoftTeams now includes cloud recording, providing one-click meeting recordings with automatic transcription and time coding, enabling all …
Is This Cloud Comms 2.0?
It’s been about 15 years since Broadsoft rolled out to service providers in the hopes of selling more than SIP Trunks, but IP Centrex. Then it became Hosted PBX. Then …
So You Jumped into Voice
Either you decided to buy a voice switch – Netsapiens or Metaswitch or open-source like Freeswitch – or you went white-label with the likes of Coredial or with a platform …