Many folks think I am a pessimist. Actually I am a realist. My annoyance is with the status quo. The industry is filled with providers that just follow the other guy. Likely due to there not being a leader coupled with no service provider has it all figured out.
In addition, not everyone is building a Business to Last. Some are building to sell; some are just coasting; a few are building for the future.
I think providers should fail more. I mean, try more stuff; see what sticks. The organizations just aren’t built for it. They talk about innovation, but really mean open API or a new feature.
Disruption is coming. At the network layer, revenue from MPLS and fat pipes will be cannibalized by broadband and SD-WAN boxes. Amazon is in the conferencing and cloud contact center space. Facebook has Workplace.
It is very likely another Slack comes along and displaces a bunch of service revenues soon.
While most providers plod along doing the same thing they were doing 5+ years ago.
CPaaS is likely to replace SIP Trunks, if it is done right and deployed smart.
Mobile UC is just one slick mobile app away taking market share. (It should have been Bria by Counterpath but it hasn’t yet.)
If you want some help re-thinking your business, call me. I promise I am not annoyed, so much as disappointed that this industry has so much promise and most ideas are M and A.
Jim Collins, who wrote Good to Great and Built to Last, presented at Ingram’s event in 2015. [The notes are on channele2e]
Do we have the right people on the bus and in the right seats?
Got Empirical Creativity?: Where should we place our really big bets? You don’t need to be the most innovative. Instead, innovate in a different way. It’s about the ability to scale innovations.
What’s your BHAG?
Culture beats Strategy.
What should be on your “stop doing” list?