Interesting read about AI by Seth Godin HERE. But his 2017 keynote for IBM on Call Centers is a must watch. It is thought provoking.
Gary Kim has a series of posts about the fact that the incumbent voice provider in the US is now the cable company. Comcast is the fastest growing MVNO also.
Gary also writes that “Dumb Pipe” is Dangerous if You Want Your Telco Business to Survive. Most of the value in the Internet is at the App layer (OSI Layer 7). Just ask GAFA (Google, Facebook, Apple and Amazon).
Gary also has a post about “Who are Tomorrow’s Telcos?” The big consulting firms are becoming ISVs and MSPs. It will be interesting to see how the market gets served. Former CLECs are now network resellers and morphing into some kind of MSP.
Forrester’s McBain writes that IBM is frustrated with its channel partners. I think every vendor is but it is in some ways their own fault. Poor job of education and positioning (as I have written before).
StorageCraft Survey Reveals Big Gains for Channel Organizations Expanding into Cloud Services. “This survey highlights the richness of market demand and the undeniable business benefits that cloud services bring to channel organizations,” said Shridar Subramanian, vice president marketing and product management at StorageCraft. But I wonder if it was just a self-serving study by a cloud provider.