Outages Are For CX
This was startling (true but I haven’t seen it in print before): “I used to work for a large telecoms company and my impression of the industry at the time […]
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Telecom
Customer Experience is the Holy Grail
You can be transactional – or you can be consultative. I think that talking about Outcomes is more important than discussing features. It will become even more important as our
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How to Sell Other Stuff
One problem that our industry has is a lack of branding. We not only don’t brand companies, we barely take the time to package and market technology. We are acronym
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CP Evolution Austin Thoughts
If this is the Evolution of the channel, we are in trouble. It was anorexic. Many noticeable booths were missing including C-Link, RC, 8×8 and Jive. It was not the
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Will Windstream Default Before Frontier?
We have two RLEC racing into bankruptcy. Frontier is laden with debt from buying legacy assets from VZ and AT&T. As cable won the residentia voice war as well as
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The UCaaS Trajectory of SD-WAN
UCaaS is an umbrella term for some many functions including dial-tone (SIP trunk), voicemail, collaboration, call center, conferencing (web, audio, video) and more. Adding all this functionality didn’t exactly set
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