One of my clients had services with TW Telecom and Level3 (plus other carriers like Rapid Systems and AT&T). Those services are now with CenturyLink due to the merger.
Last year, we tried porting international toll free from AT&T to CenturyLink. The client also wanted to add a block of DIDs to their PRI. The Account Rep at CenturyLink switched twice in a year – and did not complete either of these orders. Instead they reassigned the account to the channel team.
Well, I’d like to publicly shout out to my CenturyLink team: Jacque Snyder, James Luteran, Wendy Michaelson, and Tracey Nelson for getting the DIDs in record time and upgrading the EPL in short order.
I rail on companies so I figured I should make note when things are going well too. Thanks for all the support, folks!