The Pivot
There are a lot of CRMs on the market from free to stupid expensive (I am talking to you Salesforce!). Most of the air in that room is taken up […]
Why Do You Have a Year?
I have been telling clients that they have a good 12 months to take market share. Right now, most telecom providers are too messed up to deliver service. That goes
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Telecom Tidbits (part 2470)
Siris Capital sold Polycom to Plantronics for $2 Billion. Siris paid $1.7 Billion for Polycom in 2016. They just acquired Obihai for an undisclosed amount, but it had to be
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Tidbits of Telecom (part 2469)
Interesting read about AI by Seth Godin HERE. But his 2017 keynote for IBM on Call Centers is a must watch. It is thought provoking. Gary Kim has a series
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Survey Says Cloud Still Not Every Partners Cup of Tea
Corelea Group conducted a survey of 300 US and Canadian channel partners about cloud, but specifically UCaaS and CCaaS (Contact Center as a Service). The striking statistics for me are
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What Was Cool at EC18?
What was cool at Enterprise Connect 2018? Not much. Microsoft launched TEAMS. ” @MicrosoftTeams now includes cloud recording, providing one-click meeting recordings with automatic transcription and time coding, enabling all
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