Most companies are NOT in growth mode.
Traditionally in our space organic growth is like 4-8%. Fusion Telecom says that organic for them is 2-4%. It is why they chose acquisition as the mode for growth. However, as Birch (now Fusion) has seen especially with the CBeyond purchase, not only do they have poor growth, they suck at customer retention too!
Most M&A results in customer loss. Ask Frontier, Fairpoint, etc.
We are seeing layoffs across the merged world: Windstream, CenturyLink, now Impact (TNCI). Impact has cut its channel.
Hosted VoIP is TOO crowded. Too many providers; not enough good sales people – and more important, not enough demand from the marketplace.
When Hosted VoIP started, several providers offered Retail, Wholesale, White-Label — just anything for revenue. We are back to that now.
There are ways to fix it so there is organic growth. Going Vertical for one!
Unfortunately, VoIP, UC, Conferencing, cellular and now SD-WAN – to the Buyer – look like the drug aisle.
Fiber to the Home folks achieve big growth with each new project; so growth is out there, just maybe not in the puddle of the marketplace that you are choosing to do business.